Frequently Asked Questions

We do not charge our services to our patients additional to the healthcare expenses. Our services are absolutely free for our patients. Every year we are referring hundreds of international patients to the hospitals in our network therefore our services are paid by the hospitals.

We’re always here to help you. Our case managers are available 7 days a week You can reach us via our Live Chat button in the bottom right corner or by phone and e-mail. You can also reach us on Whatsapp and Viber. Details are available at the Contact us section of our website.

If you are a new patient, please contact your case manager to schedule your appointment. To schedule the appointment, you will need to provide, your name (as it appears on your passport), date of birth, a description of your medical problem and your preferred appointment date. Our case manager will recommend and also schedule an appointment, with an appropriate doctor.

We gladly organize a complimentary shuttle service or an ambulance service from the airport and hotel. Please let your case manager know about your travel plan and request for pick up. We are always checking the landing time of flights so you don’t need to worry if there is any delay on landing. After collecting your bags please walk to the exit and look for our driver holding a board with your name.

You must provide all relevant information on your medical condition, including scans (X-Ray, MRI, CT, Pet-CT scans on CD or on film), medical history, recent laboratory studies (blood analysis and pathological investigations). Please do not forget to bring paraffin blocks or/and glasses for re-investigation of pathology if needed.

Hospitals accept payment made by either via cash, credit card or wire transfer.

We can recommend several hotels and apartments nearby the hospitals where you and your family members will feel comfortable. Hotel accommodation arrangements can be made according to your budget. We are offering special rates to our patients. Free wireless internet access is available at the hotels. You can also explore other options on your own. If you are hospitalized, one person will be allowed to stay with you in the hospital room. All patient rooms at our associate hospitals are private.

Interpreter will be assigned to assist you during your consultation and treatment procedures. We are providing English and Russian interpreter services free of charge. English is widely spoken and written by our doctors. If you will need interpreter for other languages please inform your case manager. Discharge instructions, and other related medical documents will be translated to English free of charge.

My Health Turkey extends the below listed range of personalized services to make you feel at home. When travelling for medical treatment, you should only concentrate on getting better.

• We facilitate easy access to the renowned doctors and top hospitals in Turkey
• Arrangement of medical appointments
• Private transportation, airport pick-up and transfers between the hotel and hospital
• Interpretation assistance at the hospital
• Hotel and lodging accommodations
• Advance financial and billing arrangements
• Discounted package prices
• Assistance with visa requirements
• Translation of medical documentation
• 24-hour emergency services, including evocation and ambulance transfer coordination
• Assistance with local tours and excursion arrangements

At the time of discharge process, you will participate in a closing conversation with your physician. You will be given the all medical reports and all performed images, as well as possible after treatment recommendations and list of drugs. All medical reports will be translated into English. After this, you will receive the final invoice and pay the remaining amount.